Refund & Cancellation Policy

1. What this policy covers

This policy explains when fees paid to Goalie IP Inc. are refundable, and how to cancel a recurring plan. It applies to every purchase made through goalieip.com, including one-time reports, monitoring subscriptions, and API plans.

It forms part of our Terms of Service and Engagement Terms. Where you have signed a separate engagement letter that addresses fees or refunds, that letter controls.

2. One-time reports are sold as final

Knockout Search Reports and Single Infringement Reports are final sale. Fees for these reports are non-refundable once your order is placed, except in the circumstances set out in section 5 — most importantly, where we fail to deliver your report or the report we deliver is deficient because of our own error.

We sell them this way because the work begins immediately and finishes quickly. Your report is generated as soon as we receive your order — most are available within 120 minutes, and occasionally within two business days. By the time a refund request typically reaches us, the search has already been run and the report delivered. A completed search cannot be returned.

2.1 You choose and confirm the search term

A Knockout Search Report searches the exact word or phrase you submit. We do not correct, interpret, broaden, or substitute your term, and we do not verify that it is the name you intended. At checkout you are asked to type your proposed mark twice, and the two entries must match before you can submit payment. That is your opportunity to confirm the spelling.

A search run on a term you entered incorrectly is not grounds for a refund. The same applies to the description of goods and services you provide, which we use to scope the search.

If you realize immediately after ordering that you submitted the wrong term, email reid@goalieip.com straight away. If your message reaches us before the report has been generated, we will make a reasonable effort to correct the term at no charge. We cannot promise this — the window is often under two hours — and it is a courtesy rather than an entitlement.

2.2 What you are paying for

Our reports are generated by an automated system executing a search methodology designed by our attorneys. They are not prepared or reviewed by an attorney, they are not legal opinions or legal advice, and purchasing one does not create an attorney-client relationship.

Our searches cover United States federal trademark filings, drawn from Goalie IP's own daily-refreshed copy of the USPTO trademark database. They do not cover state registrations, common-law uses, or foreign trademark registers.

Dissatisfaction with a report's findings is not grounds for a refund. A search that surfaces no conflicting marks, or that surfaces conflicts you did not expect, has been correctly performed and fully delivered. You are paying for the search and the report, not for a particular outcome.

3. Monitoring subscriptions

Monthly Trademark Monitoring and Annual Trademark Monitoring are recurring plans. You may cancel at any time from your client portal under Billing, or by emailing reid@goalieip.com.

Cancelling stops future charges. It does not refund charges already made. Cancellations are not prorated. Monitoring continues and reports keep arriving through the end of the billing period you have already paid for; your plan then lapses instead of renewing. Fees for a billing period that has already begun are non-refundable, including where you cancel early in that period or stop using the service.

An annual plan is a twelve-month commitment paid in advance. If you cancel within 14 days of your first annual charge, we will refund the fee you paid, less our published one-time report price of $49.99 for each report already delivered to you. After that 14-day period the annual fee is non-refundable, and cancelling ends the plan at the close of the paid year rather than immediately.

4. API plans

API plans are recurring monthly subscriptions providing programmatic access to Goalie IP's own copy of the USPTO trademark database. You may cancel at any time from your client portal. Cancellation is not prorated: your keys keep working through the end of the current billing period, then stop. Monthly fees are non-refundable once a billing period has begun.

Included call allowances reset on the first of each calendar month and do not roll over. Unused calls have no cash value and are not refundable. Requests refused by a rate limit are not counted against your allowance and are not billed.

4.1 Calls beyond your included allowance

Paid API plans keep serving requests after your monthly allowance is used up, and bill the excess at the close of the billing period: $0.0040 per additional call on Starter, $0.0020 on Professional, and $0.0015 on Business. The Free plan does not bill overage — requests stop once the allowance is exhausted. Overage charges reflect calls your keys actually made and are non-refundable.

Total calls in a calendar month are capped at three times your plan's included allowance. Once you reach that ceiling, further requests are refused rather than billed. You are responsible for charges generated by your API keys, including calls made by automated systems you operate, and we recommend setting limits in your own software.

5. When we do refund

We fail to deliver, or deliver a defective report. If we accept payment for a one-time report and do not deliver it, or the report we deliver is materially deficient because of an error on our part, we will correct the report at no charge or, if you prefer, refund the fee in full. This does not extend to dissatisfaction with the search results themselves.

Duplicate charge. If you were charged more than once for the same order, we refund the duplicate.

Charged after cancellation. If you were billed for a period beginning after we received your cancellation, we refund that charge in full.

We end the service. If we discontinue a service or terminate your plan for any reason other than your breach of our terms, we refund the unused remainder of any prepaid period on a prorated basis.

Unauthorized charge. If your card was used without your authorization, contact us. We investigate and refund confirmed unauthorized charges.

Approved refunds are returned to the original payment method, normally within five to ten business days.

6. Billing questions

If you believe you have been charged in error, email reid@goalieip.com within 60 days of the charge. Include the email address on the account along with the date and amount. We respond within two business days.

7. Disputes and chargebacks

If you think a charge is wrong, please contact us before contacting your bank. We can almost always resolve it faster than a formal dispute.

Filing a chargeback without contacting us first may result in suspension of your account and any active monitoring while the dispute is open. Where a chargeback is filed against a report that was delivered as ordered, we will respond to your card issuer with the order record — the search term as you submitted it, the time of your order, and the time the report was delivered. Our checkout does not accept payment until the search term has been entered twice and the two entries match, so the term recorded against an order is the term you entered and confirmed in the course of that checkout.

8. Your rights under law

Nothing in this policy limits any right you have under applicable consumer protection law that cannot be waived by agreement. Where such a law gives you a refund right this policy does not, that law controls.

9. Changes to this policy

We may update this policy from time to time. The version in effect when you place an order governs that order. Material changes are posted here with a revised date.